Customer Service

Shipping

Where do you ship to?

We currently are only shipping to the following, qualifying counties below:

  • Collier
  • Lee
  • Sarasota
  • De Soto
  • Charlotte
  • Hendry
  • Glades
  • Martin
  • Saint Lucie
  • Okeechobee
  • Highlands
  • Hardee
  • Indian River
  • Osceola
  • Brevard
  • Hillsborough
  • Pinellas
  • Pasco
  • Polk
  • Orange
  • Monroe

Is shipping free?

Shipping is free to qualifying counties.

How does shipping work?

Shipping of all orders is fulfilled by AllYearDirect.com.

Upon placing your order you will be prompted to select a preferred shipment date from a calendar. Please note that the selected date upon checkout does not ensure delivery on that date, this date is subject to change upon AllYearDirect.com current delivery schedule.

After your order is processed a representative from AllYearDirect.com will follow up with you via email to confirm the AC Unit shipment time and date.

Do I need to be present at the time of delivery?

Yes, a signature is required upon delivery. A recipient must be available at the time of delivery to check the unit for any exterior damage and sign for the delivery.

What happens if I miss the confirmed delivery window?

If delivery time has been confirmed and no one is available to provide a signature upon delivery the customer will be
charged a fee of 15% of the original AC unit purchase in order to have the unit reshipped.

Can I expect a call on the day of or before delivery to ensure that the delivery will arrive as scheduled?

On the verified date of delivery, our drivers will confirm via phone call that you will be available to receive and sign for the shipment.


Return Policy

Upon delivery of any products You order through the AYC Website, or Your AYC Account, You will be required to sign a delivery receipt form indicating that the products are in acceptable condition upon arrival at their destination.

AYC shall be responsible for arranging all shipments of products pursuant to Your orders.
You may return delivered products within fourteen (14) calendar days of delivery if the following criteria are met:

1. The product has not been installed.
2. The product is in its original, unaltered packaging.
You will be obligated to pay a restocking fee equal to fifteen percent (15%) of the gross purchase price of the returned product, which will reimburse AYC for the expense of picking up the returned product. The restocking fee will be assessed to You upon scheduling of a date for AYC to pick up the returned product.

Please feel free to contact us if you have any questions in regards to our refund policy.


Warranty

Manufacturer Warranty Coverage

When your Heating, Ventilation, or Air Conditioning (HVAC) system wears out, it’s important to know your coverage because every unit installed will include a manufacturer warranty. The manufacturer you purchased the equipment from and whether all manufacturer requirements were kept will determine your coverage. Authorized distributors like All Year Cooling, also offer the Extended Lifetime Warranty options, which will increase your coverage even after the manufacturer warranty expires.

All Year Cooling acts as a distributor for reputable and trusted manufacturers in the Heating, Ventilation and Air Conditioning industry. Many of these manufacturers will authorize local air conditioning and heating professionals to provide warranty service and parts replacement pursuant to the terms of the warranties they extend to their customers. Accordingly, make sure you review and are familiar with the terms, language, and/or requirements for any applicable manufacturer’s warranty.

Warranty validation is solely dependent on the manufacturer’s requirements for the product(s) purchased.

How do I validate a warranty on equipment that must be installed by professional service providers?

To validate your warranty, your equipment must have been fully installed by a licensed professional or fully inspected by such a professional before your new equipment is activated for the first time, and including turning on the product(s) during initial start-up. Once this initial start-up has been completed, the service and installation professional will provide you with a dated installation certificate or invoice identifying the equipment model(s) and applicable serial number(s).

You should keep this document in a safe and secure place for future reference and if possible scan the document and save it as a digital copy.

Some manufacturers also require you to register your equipment with them within the first 30 to 60 days of installation / initial start-up to validate full warranty coverage. Restrictions may apply. Be sure to review any manufacturer’s documentation shipped along with the product(s) or refer to applicable manufacturer’s website for an up-to-date warranty terms.

How do I validate the warranty on equipment that DOES NOT require professional installation?

If the equipment you purchased does not require professional installation, some manufactures only require you to keep the original purchase invoice. Others may require you to register your product with them within the first 30-60 days of your receipt of the product(s) to validate the full warranty coverage. There may be restrictions; therefore, be sure to review any manufacturer documentation shipped along with the equipment, or refer to applicable manufacturer’s website for an up-to-date warranty terms.

What do I do if my equipment fails during the first 30 days of purchase?

Should your equipment fail, we strongly recommend that you contact either the installing professional (if applicable) or the manufacturer for troubleshooting. Often, problems can be resolved without the need to replace any part(s).  If equipment fails within the first thirty days of delivery due to a part(s) failure, you should complete a warranty claim form detailing the part(s) that need to be replaced. Most manufacturers post an up-to-date parts manual on their website.

When submitting the warranty claim form, be sure to include the installing professional’s invoice, including any invoices showing diagnostic services (when applicable) that describe which part(s) failed and how or why they failed. The manufacturer will require you to submit a warranty claim form as a prerequisite for authorizing any work to be done in response to your warranty claim.

Depending on the equipment and the nature of the warranty claim, some manufactures may require that the equipment be shipped to them for repair. The manufacturers will notify you whether you need to return the equipment for warranty service upon receipt of your warranty claim.

All Year Cooling is not liable to you for any installation/reinstallation costs and/or miscellaneous costs and/or expenses incurred within the first thirty (30) days of delivery, nor will it provide reimbursements or compensation of any kind to any customer for a malfunctioning part for any equipment sold on our site.
What should I do if my equipment failed after the first thirty (30 days) of purchase?

Should your equipment cease to function after thirty (30) days from delivery, you should contact either the installing professional (if applicable) or the manufacturer for troubleshooting. Often, problems can be resolved without the need to replace any part(s). If your equipment should fail after the first thirty (30) days of delivery due to a part(s) failure, you should complete the a warranty form detailing the part(s) that need to be replaced. Most manufacturers post an up-to-date parts manual on their website.

When submitting a warranty claim form, be sure to include the installing professional’s invoice including any invoices showing the diagnostic services (when applicable) and which part(s) failed and how or why they failed.  The manufacturer will require you to submit a warranty claim form as a prerequisite for authorizing any work to be done in response to your warranty claim.

Depending on the equipment and the nature of the warranty claim, some manufactures may require that the equipment be shipped to them for repair. The manufacturers will notify you whether you need to return the equipment for warranty service upon receipt of your warranty claim. On warranty claims submitted after thirty (30) days from delivery, manufacturers typically require the customer to assume applicable shipping fees for obtaining any replacement and/or refurbished part(s).  Most manufacturers post their policies on shipping on their website, or in their latest parts manual, which is typically accessible on the manufacturer’s website.

All Year Cooling is not liable to you for any installation/reinstallation costs and/or miscellaneous costs and/or expenses incurred within the first thirty (30) days of delivery, nor will it provide reimbursements or compensation of any kind to any customer for a malfunctioning part for any equipment sold on our site.

What should I do if my home or facility suffered an Act of God and my equipment was damaged as a result?

Most manufacturers’ warranty policy does not cover parts, or replacement of parts, that were damaged due to an Act of God (e.g., flood, earthquake, hurricane, tornado, forest fire). Be sure to consult the manufacturers’ documentation included when the equipment was delivered to determine the manufacturer’s policy on damages caused by Acts of God, or consult the applicable manufacturer’s website for an up-to-date warranty coverage, if any, in the event of on Acts of God.

Can I transfer the manufacturer’s equipment warranty to a subsequent owner if I sell the property on which the equipment was installed?

The typical manufacturer’s warranty extends only to the person owning the home or facility at the time the equipment is installed. Some states and provinces, however, have enacted statutes that prohibit manufacturers from imposing such a limitation on the beneficiaries of the manufacturer’s equipment warranty, especially when the equipment is a fixture of the property; therefore, the limitation of the manufacturer’s warranty only to the original purchaser of the equipment may not apply to you.   We recommend you review the manufacturers’ documentation shipped along with the equipment or consult the applicable manufacturer’s website for an up-to-date set of warranty terms.

Does All Year Cooling provide Labor warranties?

No, All Year Cooling does not directly provide any labor warranties or compensation of any kind for any costs incurred by the consumer due to malfunction of any part(s) for any products sold on our site. In many cases, the installing professional may offer extended warranties on labor services associated with the repair of malfunctioning equipment. Please inquire the installation professional, if any, about pricing and availability of such a labor warranty.

If any equipment purchased from All Year Cooling fails upon its installation or does not operate upon installation, All Year Cooling is only responsible for installing or re-installing the defective part(s) warranted by the manufacturer.  All Year Cooling does not provide any warranty in excess of the manufacturer’s warranty on equipment parts.
Does a manufacturer’s warranty typically cover leakage of refrigerant from the equipment?

No, manufacturer warranties generally do not cover loss of any equipment refrigerant (Freon) ((example: R22 or R410A)), or the cost of replenishing the system with refrigerant; whether the refrigerant is missing from the equipment upon its delivery to the customer’s location, or after a part(s) is/are replaced.

Does the equipment manufacturer’s warranty cover loss or damage to equipment parts that do not affect the performance of the equipment?

No, parts that do not affect the performance of the equipment (such as a cosmetic panel) generally are not covered under a manufacturer’s warranty. When equipment is delivered to your home or facility, you must inspect the equipment and complete the manufacturer’s form stating that the equipment was in proper condition upon delivery, or identifying any defective parts or features of the equipment. Typically, you must report any damages to the delivered equipment to the manufacturer within the first forty-eight (480 hours from delivery of the equipment to your location (excluding holidays and/or weekends). For additional information, see the All Year Cooling refund policy on the All Year Cooling Terms of Use, which you can read by clicking HERE.

Can a homeowner install the equipment sold on our site?

The equipment sold on our site that requires installation is intended to be installed by HVAC professionals. We offer the equipment for sale to you on our site for substantial savings over the cost of other sources of the equipment.   If you have substantial experience in the installation of HVAC equipment, there may be cost savings associated with your installation of the equipment yourself; however, there are significant disadvantages of self-installation if the installer is not sufficiently experienced or familiar with the equipment and its operation. It is your decision to self-install any equipment you purchase from us; however, any person or entity that decides on self-installation is responsible for and accepts all risks of both the quality of the installation and the operation of the selected equipment.

 

Notwithstanding the foregoing, we strongly recommend for safety reasons that any HVAC equipment be installed by a licensed HVAC professional. We strongly recommend against any unlicensed homeowners installing (if applicable) their own equipment.

While installation of the equipment by a licensed HVAC professional involves added expense, such an installation has significant advantages beyond safety considerations. For example, licensed professional HVAC installers often offer warranties on their installation labor, extended labor warranties in the event of future service calls. Finally, many manufacturer warranties may be conditioned upon the installation of the equipment by professional HVAC installers or technicians. A professional installer may also be able to process future manufacture warranty claims on your behalf.

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